Effective Date: January 2025
Last Updated: January 2025
Our Commitment to Accessibility
Montana Capital Car Title Loans® believes financial services should be accessible to everyone. We are committed to making our website, montanacapital.com, easy to use for all visitors, including those with disabilities.
As a financial services provider, we operate as a public accommodation under the Americans with Disabilities Act (ADA). This means we must provide equal access to our loan application process, account management tools, and all service information. We offer this access both online and through alternative methods.
Accessibility is not a one-time project. It is an ongoing commitment that guides how we design, develop, and maintain our website.
Our Accessibility Standards
We build and update our website following the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines were developed by the World Wide Web Consortium (W3C) and the W3C Web Accessibility Initiative (WAI).
Our goal is to meet WCAG 2.1 Level AA success criteria, which is the standard recommended by the U.S. Department of Justice for website accessibility. To achieve this, we regularly evaluate our website and fix accessibility issues as we find them.
We Also Work to Comply With:
- ADA Title III requirements for businesses open to the public
- Section 508 standards for electronic and information technology
- California state accessibility requirements, including the Unruh Civil Rights Act, as we are licensed by the California Department of Financial Protection and Innovation (DFPI)
What We Do and Why
We want everyone to have a smooth experience on our website. Here is how we make that happen:
Text for Images
We add descriptions to images so screen readers can tell users what is there.
Easy Keyboard Navigation
You can move around our site using just your keyboard. No mouse is needed. All links, buttons, forms, and payment functions work with keyboard alone.
Clear Headings
We organize content with clear titles, so it is easy to follow. This helps everyone, especially screen reader users who navigate by headings.
Readable Colors
We use high-contrast colors to make text easy to read. This helps users with low vision or color blindness.
Mobile-Friendly Design
Our site works on phones, tablets, and computers of all sizes.
Zoom-Friendly Text
You can zoom in up to 200% without things breaking or disappearing. Content stays readable and usable.
Helpful Form Labels
Our loan application forms have clear labels and instructions. If something goes wrong, error messages tell you exactly what to fix.
Skip to Content
We provide a shortcut to jump straight to the main content. This saves time and clicks for keyboard and screen reader users.
Consistent Layout
We keep navigation and key elements in the same place across pages. This makes it easier to find what you need.
Meaningful Links
Our links tell you where they go. We avoid vague text like “click here.”
Support for Assistive Technology
We design our site to work well with screen readers and other assistive tools. We use proper HTML structure and ARIA labels where needed.
Video Accessibility
When we provide video content, we include closed captions and transcripts for users who are deaf or hard of hearing.
Known Limitations
We work toward full accessibility, but some areas of our website may not yet meet all WCAG 2.1 Level AA criteria. We are actively fixing these issues.
Current Areas We are Improving:
- Some images and links need better descriptions for screen reader users
- Some color contrast ratios need improvement for better readability
- Some form elements need more descriptive labels
We appreciate your patience as we make these improvements.
Third-Party Content
Our website uses some features from third-party services. This includes the My Account customer portal. We encourage our technology partners to follow accessibility best practices and WCAG 2.1 standards. However, we cannot guarantee accessibility for content we do not directly control.
If you have trouble accessing any third-party features, contact us. We will help you complete your request through an alternative method.
Alternative Ways to Access Our Services
We want every customer to have full access to our services. The ADA requires us to provide effective communication and equal access to information. If you have difficulty using our website, we offer other ways to apply for a loan and manage your account.
By Phone
Call us at 1-888-700-8900 to:
- Complete a full loan application and get pre-approved
- Ask questions about your account or loan options
- Make payments or request account information
- Request documents in accessible formats
Our customer service team is trained to help customers who need alternative access.
In Person
Visit one of our branch locations to apply in person. We also offer virtual appointments for remote assistance with live support. Our staff can guide you through the entire loan process.
By Email
Contact us at support@montanacapital.com for help with any service. We respond within 5 business days.
Accessible Documents: Need loan documents in an accessible format? We can provide large print, screen-reader-friendly files, or other formats. Just ask.
Language Options
We offer our website in Spanish. Select “ES” at the top of any page to view Spanish content.
For other languages, your browser may offer automatic translation. While we cannot guarantee the accuracy of browser translations for financial information, our customer service team can assist you by phone in multiple languages. Call 1-888-700-8900 for help.
Accessibility Feedback
Your feedback helps us improve. If you find accessibility barriers or have suggestions, we want to hear from you.
How to Contact Us
Email: legal@montanacapital.com
Phone: 1-888-700-8900
Mailing Address:
Montana Capital Car Title Loans
Attn: Accessibility Feedback
12100 Wilshire Blvd, Suite 800
Los Angeles, CA 90025
When Reporting an Issue
To help us fix problems quickly, please include:
- The web address (URL) of the page with the issue
- A description of the problem
- The assistive technology you use, if any (such as screen reader name)
- How you prefer us to contact you
We will acknowledge your feedback within 5 business days and work with you to find a solution.
Our Ongoing Commitment
We are committed to:
- Running regular accessibility evaluations of our website
- Training our customer service team on accessibility needs
- Fixing identified barriers quickly
- Building accessibility into new features from the start
- Acting on feedback from users with disabilities
- Keeping alternative access methods available
Everyone deserves equal access to financial services. We will keep working to make that happen.
Accessibility Resources
Learn more about web accessibility and your rights:
- W3C Web Accessibility Initiative (WAI) – International standards for web accessibility
- Web Content Accessibility Guidelines (WCAG) 2.1 – The technical standard
- WCAG 2.1 at a Glance – Quick overview of requirements
- ADA.gov – Official ADA information from the U.S. Department of Justice
- DOJ Guidance on Web Accessibility – How businesses ensure website accessibility
- Section508.gov – Federal accessibility standards
- U.S. Access Board – Accessibility guidelines and standards
Montana Capital Car Title Loans® | Simple Cash Loans, Inc.
NMLS ID: 2249848 | CA License: 603F508
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